Our Work with Housing Associations
In the spring of 2017, Supporting Communities launched a social enterprise called Empowering Communities to develop our services for housing associations and to deliver on some of the objectives in our capacity as the Independent Tenant Organisation for Northern Ireland.
"We believe that we have set the foundations for meaningful engagement and we are delighted with the professional service we have received and continue to receive from Supporting Communities. Their expertise and awareness of best practice elsewhere has allowed us to develop and deliver a first class Tenant Engagement Strategy.
The team demonstrated their expertise in tenant participation and guided our new strategy to ensure it reflects our commitment to our tenants /customers and maximises opportunities for engagement and involvement in all aspects of our service delivery."
- Kieran Walsh, Director of Helm Housing
Our Services include:
Mystery Shopping
Customer Journey Mapping
Tenant Led Inspections
Training for Staff and Tenants
Review of Governance arrangements for Tenant Involvement
Tenant Participation Strategies
Tenant Participation Accreditation
For further information:
Contact:
Sheenagh McNally
Email: sheenagh@supportingcommunities.org
Web: www.tpsupport.org