This category is open to housing organisations, tenant groups, or partnerships that have introduced innovative methods to involve tenants in shaping services or decision-making.

Please consider the following criteria when completing your application (based on the past 12 months). How did the work meet one or more of the following criteria? 

• Employed creative or novel methods to enhance tenant involvement, leading to improved access and participation. 

• Delivered measurable impact — such as greater tenant input, better service outcomes or improved satisfaction. 

• Tackled specific challenges like digital exclusion, underrepresentation or engagement fatigue through targeted innovation. 

• Placed tenant voices at the heart of both design and delivery, with learning actively shared across your organisation or more widely. 

This category recognises successful collaborations between tenants and staff, or with external partners, that have strengthened tenant participation or improved services. 

Please consider the following criteria when completing your application (based on the past 12 months). How did the work meet one or more of the following criteria? 

• Demonstrates effective partnership working, where tenants were active and equal partners in shaping outcomes. 

• Showcases co-production or shared decision-making that led to tangible benefits - including improved services, stronger relationships or positive community impact. 

• Tackled key barriers such as communication, trust or inclusion through collaborative approaches. 

• Offers potential for learning, with a model that could be shared or adapted by others. 

This category celebrates individual staff members or teams who have gone above and beyond to support meaningful tenant engagement. 

Please consider the following criteria when completing your application (based on the past 12 months). How did the work meet one or more of the following criteria? 

• Demonstrates strong, respectful relationships with tenants, built through inclusive, accessible and empowering engagement. 

• Shows how tenant feedback influenced decisions, leading to service improvements and meaningful change. 

• Highlights leadership in embedding tenant voice across the organisation and championing participation at all levels. 

• Provides evidence of personal initiative or outstanding dedication, supported by tenant testimonials or feedback. 

This category recognises individual tenants or tenant-led groups who have shown outstanding commitment to improving their community and influencing housing services. 

Please consider the following criteria when completing your application (based on the past 12 months). How did the work meet one or more of the following criteria? 

• Provided leadership and played an active role in engagement activities, supporting and inspiring others to get involved. 

• Helped shape decisions, policies or services through meaningful input and advocacy. 

• Championed inclusion by representing diverse tenant voices and promoting accessible, empowering participation. 

• Delivered positive outcomes through collaborative work with staff or external partners.