Transform Your Tenant Engagement with Expert Partnership
Get in touch to find out how we can help your Housing Association
Unlock the Full Potential of Your Housing Association
Are you ready to transform the way you engage with your tenants? Supporting Communities' proven expertise has helped housing providers across Ireland build stronger, more vibrant communities since 2017.
As the Independent Tenant Organisation for Northern Ireland, we understand the unique challenges you face. Our Empowering Communities social enterprise delivers results that matter – meaningful tenant participation that transforms organisations and improves outcomes for everyone.
Why Housing Associations Choose Us
Proven Track Record: Over 7 years of delivering measurable improvements in tenant engagement across Ireland
Tailored Solutions: Every housing association is unique. We craft bespoke strategies that fit your specific needs and tenant demographics.
Independent Expertise: As the Independent Tenant Organisation for Northern Ireland, we bring an unbiased perspective and credibility to your engagement efforts.
Island-Wide Experience: Deep understanding of both Northern Ireland and the Republic of Ireland housing landscapes.
Our Professional Services
Transform your tenant participation with our comprehensive suite of services:
Strategic Development
Tenant Participation Strategies & Action Plans – Evidence-based roadmaps for sustainable engagement
Customer Journey Mapping – Understand and improve every touchpoint with your tenants
Bespoke Engagement Solutions – Custom approaches that reflect your organisation's values and goals
Training & Development
Staff & Tenant Training Programs – Build capabilities across your organisation
Digital Skills Training – Bridge the digital divide and expand engagement channels
Professional Development – Keep your team at the forefront of best practice
Quality Assurance & Improvement
Mystery Shopping – Gain objective insights into your service delivery
Tenant-Led Inspections – Empower tenants while improving service quality
Independent Consultations – Credible, unbiased feedback for critical decisions
Scrutiny & Service Improvement Panels – Drive continuous improvement through the tenant voice
Tenant Participation Accreditation - Measure, benchmark, and get a tailored path to improve every aspect of your tenant engagement work
Ongoing Support
Expert Consultancy – Access specialist knowledge when you need it most
Professional Networking – Connect with peers and share best practices
Accreditation Programs – Demonstrate your commitment to excellence
This is just the beginning. Let's discuss how we can address your specific challenges.
Membership Benefits: Your Investment in Excellence
Join a community of forward-thinking housing providers who prioritise meaningful tenant engagement.
What You Get
🎯 Strategic Advantage
Access to cutting-edge best practices and industry insights
Bespoke consultancy services designed for your specific context
Independent oversight ensuring genuine skill development across your organisation
🤝 Professional Network
Exclusive networking opportunities with housing professionals across Ireland
Peer learning and collaboration opportunities
Direct access to our expert team for advice and guidance
💰 Exceptional Value
Significant savings on training, consultancy, and professional development
Free access to essential resources and ongoing support
Return on investment through improved tenant satisfaction and operational efficiency
Member Exclusive Benefits
Substantial Savings On:
Professional workshops and training sessions
Accredited and non-accredited training programs
Specialised consultancy services
Mystery shopping and quality assurance services
Complimentary Access To:
Tenant Participation Practitioners' Network – Your professional community
Fortnightly E-newsletter – Latest insights and updates
How-To Resource Series – Practical guidance for immediate implementation
Expert Consultation – Direct access to our experienced team
Make an Investment in Your Success
Our membership structure reflects our commitment to supporting housing associations of all sizes. Fees are based on the number of units managed by the housing provider as follows:
Consider this: the cost of poor tenant engagement – complaints, disputes, turnover, and regulatory issues – far exceeds this investment in prevention and improvement.
Ready to Transform Your Tenant Engagement?
Don't let another year pass with untapped potential in your tenant relationships.
Contact Siobhán O'Neill today to discuss how we can help your organisation achieve its engagement goals.
Together, we'll create a roadmap for meaningful tenant participation that delivers real results for your housing association and the communities you serve.
Email: siobhan@supportingcommunities.org