Get in touch to find out how we can help your Housing Association

Get in touch to find out how we can help your Housing Association

Unlock the Full Potential of Your Housing Association

Are you ready to transform the way you engage with your tenants? Supporting Communities' proven expertise has helped housing providers across Ireland build stronger, more vibrant communities since 2017.

As the Independent Tenant Organisation for Northern Ireland, we understand the unique challenges you face. Our Empowering Communities social enterprise delivers results that matter – meaningful tenant participation that transforms organisations and improves outcomes for everyone.

Why Housing Associations Choose Us

Proven Track Record: Over 7 years of delivering measurable improvements in tenant engagement across Ireland

Tailored Solutions: Every housing association is unique. We craft bespoke strategies that fit your specific needs and tenant demographics.

Independent Expertise: As the Independent Tenant Organisation for Northern Ireland, we bring an unbiased perspective and credibility to your engagement efforts.

Island-Wide Experience: Deep understanding of both Northern Ireland and the Republic of Ireland housing landscapes.

Our Professional Services

Transform your tenant participation with our comprehensive suite of services:

Strategic Development

  • Tenant Participation Strategies & Action Plans – Evidence-based roadmaps for sustainable engagement

  • Customer Journey Mapping – Understand and improve every touchpoint with your tenants

  • Bespoke Engagement Solutions – Custom approaches that reflect your organisation's values and goals

Training & Development

  • Staff & Tenant Training Programs – Build capabilities across your organisation

  • Digital Skills Training – Bridge the digital divide and expand engagement channels

  • Professional Development – Keep your team at the forefront of best practice

Quality Assurance & Improvement

  • Mystery Shopping – Gain objective insights into your service delivery

  • Tenant-Led Inspections – Empower tenants while improving service quality

  • Independent Consultations – Credible, unbiased feedback for critical decisions

  • Scrutiny & Service Improvement Panels – Drive continuous improvement through the tenant voice

  • Tenant Participation Accreditation - Measure, benchmark, and get a tailored path to improve every aspect of your tenant engagement work

Ongoing Support

  • Expert Consultancy – Access specialist knowledge when you need it most

  • Professional Networking – Connect with peers and share best practices

  • Accreditation Programs – Demonstrate your commitment to excellence

This is just the beginning. Let's discuss how we can address your specific challenges.

Membership Benefits: Your Investment in Excellence

Join a community of forward-thinking housing providers who prioritise meaningful tenant engagement.

What You Get

🎯 Strategic Advantage

  • Access to cutting-edge best practices and industry insights

  • Bespoke consultancy services designed for your specific context

  • Independent oversight ensuring genuine skill development across your organisation

🤝 Professional Network

  • Exclusive networking opportunities with housing professionals across Ireland

  • Peer learning and collaboration opportunities

  • Direct access to our expert team for advice and guidance

💰 Exceptional Value

  • Significant savings on training, consultancy, and professional development

  • Free access to essential resources and ongoing support

  • Return on investment through improved tenant satisfaction and operational efficiency

Member Exclusive Benefits

Substantial Savings On:

  • Professional workshops and training sessions

  • Accredited and non-accredited training programs

  • Specialised consultancy services

  • Mystery shopping and quality assurance services

Complimentary Access To:

  • Tenant Participation Practitioners' Network – Your professional community

  • Fortnightly E-newsletter – Latest insights and updates

  • How-To Resource Series – Practical guidance for immediate implementation

  • Expert Consultation – Direct access to our experienced team

Make an Investment in Your Success

Our membership structure reflects our commitment to supporting housing associations of all sizes. Fees are based on the number of units managed by the housing provider as follows:

Consider this: the cost of poor tenant engagement – complaints, disputes, turnover, and regulatory issues – far exceeds this investment in prevention and improvement.

Ready to Transform Your Tenant Engagement?

Don't let another year pass with untapped potential in your tenant relationships.

Contact Siobhán O'Neill today to discuss how we can help your organisation achieve its engagement goals.

Together, we'll create a roadmap for meaningful tenant participation that delivers real results for your housing association and the communities you serve.

Email: siobhan@supportingcommunities.org