Our Work with Housing Associations
Supporting Communities has been working with the Housing Association movement in Northern Ireland for approximately 10 years, assisting with the development of customer and tenant satisfaction exercises. These have ranged from undertaking and facilitating Mystery Shopping to carrying out reviews of governance and engagement structures.
In the spring of 2017, Supporting Communities launched a social enterprise called Empowering Communities to further develop our services for housing associations and to deliver on some of the objectives in our capacity as the Independent Tenant Organisation for Northern Ireland.
"We believe that we have set the foundations for meaningful engagement and we are delighted with the professional service we have received and continue to receive from Supporting Communities. Their expertise and awareness of best practice elsewhere has allowed us to develop and deliver a first class Tenant Engagement Strategy.
The team demonstrated their expertise in tenant participation and guided our new strategy to ensure it reflects our commitment to our tenants /customers and maximises opportunities for engagement and involvement in all aspects of our service delivery."
- Kieran Walsh, Director of Helm Housing
Our Services include:
- Mystery Shopping
- Customer Journey Mapping
- Tenant Led Inspections
- Training for Staff and Tenants
- Review of Governance arrangements for Tenant Involvement
- Assist with the preparation, development and review of Tenant Participation Strategies
For further information:
Housing Association Development Officer
Phone: 028 3834 2792