Supporting Communities developed and delivered a one-day tenant participation training session to twelve members of NB Housing’s staff from a variety of disciplines and representing all levels within the company. The staff focussed on their strategy, their menu of involvement, and how to attract new Community Champions.

Caroline Keenan Jackson Director of Housing and Corporate Services appreciated the tailored nature of the training programme. She told us:

“Supporting Communities have provided the team at NB Housing with an invaluable training event in Tenant Participation. The session focused on the development of the Tenant Participation Strategy, methods to further involve NB Housing tenants in how services are delivered by examining different approaches to engagement such as mystery shoppers, armchair surveys, and champion panels. The session also focused on the importance of community development and how it can positively impact our tenants.
NB Housing values tenant input and looks forward to implementing our Tenant Participation Strategy and the full range of opportunities for engagement. The training highlighted new approaches and we look forward to working with Supporting Communities in the future as the strategy rolls out.”